Return / Exchange Policies
Cancellations: When canceling an order or item you must obtain a cancellation number within 4 hours of placing the original order. If an order is processed that you claim you canceled you will not be refunded unless you have the cancellation number. Please call 877-722-3586 to obtain a cancellation number for an order or item.
Exchanges: If you order an incorrect item(s), there is a $7.50 exchange fee and you are responsible for freight and handling on the new item(s) and any costs to return the item(s) to us. The new item(s) ordered must be at least half the value of the original item(s).
Returns: If you want to return an item(s) without reordering there is a 20% restocking fee (minimum $7.50, maximum $50.00). Freight and handling will not be refunded. The restocking fee can be changed to an exchange fee $7.50 if another item(s) is ordered immediately. Exchanges and refunds will start to process once the item(s) has been received in our Bismarck, ND returns center. You must call our sales support department at 877-722-3586 for a return authorization within 15 days from the receipt of your order. All RA# are valid for 15 days only. Please return item(s) to us promptly. The return authorization number you are provided by our sales support department must be clearly visible on the outside of the package you return the item(s) in. Packages with no visible RA number or an expired RA number will be refused. All items must be returned to us pre-paid. No COD returns or call tag returns. Pack all item(s) well and we recommend that you fully insure the shipment. All item(s) damaged by the customer or damaged in transit will not be refunded, exchanged or returnable. The issuance of a return authorization # does not ensure that a credit or exchange will be given. All items returned for exchange or refund must be in new and resalable condition with all original packaging and or packing materials, manuals bags and factory boxes. Items may not be returned if they have been used, modified or mounted to your bike or vehicle. The following items are non-returnable or refundable under any circumstances: electrical parts, tubes, tires and eyewear.
Close-Out and Special Order Items May NOT be Canceled or Exchanged and No Refund will be Allowed.
